Frequently Asked Questions (FAQ)

🚚 Shipping Questions

How long does delivery take?

Orders are typically delivered within 7–15 business days via our logistics partner CJ Dropshipping. Delivery times may vary depending on your location.

How much does shipping cost?

We charge a flat shipping fee of AED 30 on all orders, worldwide.

Do you ship internationally?

Yes! We ship to most countries worldwide. Your order will be fulfilled and shipped by CJ Dropshipping.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to track your package online.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How do I get a refund?

Once we receive and inspect your returned item, we will process your refund within 5–7 business days to your original payment method.

💳 Payment Questions

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available at checkout.

Is my payment information secure?

Yes! Our store uses SSL encryption and secure payment processing to keep your information safe.

📦 Product Questions

Are your products genuine?

Yes, all products sold on GLOBAL TECH are genuine and quality-checked before shipping.

What if I receive a damaged or wrong item?

We sincerely apologize if this happens. Please contact us immediately with a photo of the item and we will resolve it quickly.

📞 Contact Us

Still have questions? We're here to help! Reach out to us via our Contact page and we'll get back to you as soon as possible.